Home    My Account    Sing Up   Contact Us  


Terms of service

By viewing this page, you acknowledge that you have read and understood these terms and conditions in using our service. EAConnect Limited
(www.UmojaPhone.com) has all the authority to modify these terms and conditions at any time without any prior notice.

Terms of Service as of 1st February 2011:

It only requires signing-up for an account, registration of the phone(s) you will use to make the calls from-for pinless dialing then;

  • "www.UmojaPhone.com" is the trading name of the website selling calling cards / VoIP services. This website should be regarded

    as an online retailer. The site is owned and operated by EAConnect Limited, a New Zealand company having registered address

    at 8B Carnarvon Street, Belleknowes, Dunedin, New Zealand. 

  • All references to dollar amounts ($) refer to the United States of America currency (US$) and products are targeted to be sold to

    customers around the world. All prices are inclusive of GST/taxes.

  • User must provide correct information when registering in www.UmojaPhone.com. Any incorrect information may cause

    cancellation of the account without any prior notice. In order to verify customer details, EAConnect may contact the customer

    using his/her phone number or the address provided at the time to registration.

  • When using this site, a user must not break any laws, infringe the legal rights of any person or cause harm to this service or its

    users. For example, he/she must not: defame, harass or abuse anyone or violate his or her privacy; distribute or make available

    obscene, illegal or confidential material.

  • EAConnect Limited will not be held liable for any injury, loss or damage which includes any direct or indirect or consequential

    loss or damage that a user may suffer from using this website.

  • After successfully completion of payment, PIN number(s) along with other information of the credit just bought will be displayed

    on the screen. EAConnect will also send PIN numbe(s) to the customer's email address. EAConnect will use the email address

    that customer provided at the time of registration. EAConnect will not provide any physical calling card. The user can also view

    his/her past purchases after successfully login to our website.

  • The price of services in this web site can change at any time without any prior notice.

  • Per minute rate advertised on www.UmojaPhone.com are subject to change without prior notice. Local access fee, connection

    charge and other charges may apply for some destinations and for all services sold in this website. EAConnect does not provide

    any guarantee for the quality and rates of these phone services. The customer must buy the airtime minutes/products at

    his/her own risk and as per his/her own knowledge and experience about those services/products. In case of any complaints

    about rate and quality of a service, the customer must contact the customer support, using the address provided on this

    website, regarding the problem.

  • If the System fails to send the PIN number(s) due any system outage, EAConnect will send the PIN number(s) within 24 hours.

    It is the users responsibility to notify EAConnect of any problem faced via email: support@eastafricaconnect.comThis email

    address is being protected from spam bots, you need Javascript enabled to view it

  • EAConnect does not store customers’ credit or debit card information in its system. All the credit or debit card information

    transmitted between the customer and www.UmojaPhone.com web server, are encrypted using 128 bit SSL technology.

    www.UmojaPhone.com is verified by Thawte, a well reputed SSL certificate provider.

  • EAConnect does not share any information that a customer provides during registration in www.UmojaPhone.com. All these

    information are securely located in EAConnect database servers which are protected by industry standard firewall and

    encryption technology.